Terms

PART 1 – Terms of Use

AVAILABILITY AND DELIVERY

We will do our best to fulfil any order within the delivery time specified during the checkout process. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this. We will inform you if we become aware of an unexpected delay.

CANCELLATION

Orders may be cancelled up to the point the order is dispatched for delivery. Once delivery of an order is made we cannot cancel or refund the order. Cancellations must be made by telephoning the shop,See the Contact Page for the number. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. You will not be charged for cancelled orders made in accordance with these cancellation provisions.

COMPLAINTS

All complaints will be investigated on an individual basis. We will take appropriate action as a result of our findings and any refund will be made at our discretion.

PRICE AND PAYMENT

The price of any Products will be as quoted on our website and mobile app may vary from time to time, except in cases of obvious error. Prices include VAT. Prices are liable to change at any time, but changes will not affect orders placed that you have already paid for or where you have already checked-out and been presented with the confirmation screen in an online order. Should you choose to pay by credit or debit card via the websites or mobile app, once your order has been placed we will confirm acceptance of your order. Until confirmation of your order has been made, no payment will be taken from your card.

HANDLING FEE

In addition to the price for the ordered items and, if relevant, delivery, App4 will charge a small handling fee for each order placed on the Service. The handling fee applicable will be added as a admin/service fee and may be combined with any fees also charged by the restaurant.

PART 2 – Privacy Policy

In this privacy policy, you can learn more about how App4 Developments Ltd (App4) as controller, processes your personal data in various situations. Below, you can read about the different situations in which we process personal data about you and about who the controller of each processing is.

We provide you with this information as we are required to do so under the EU General Data Protection Regulation (the GDPR).

Controller

Any reference in this privacy policy to App4 is a reference to App4 Developments Ltd acting as controller in the particular situation as specified below. The relevant contact details are stated at the bottom of this webpage.

Processing activities Controller
Your use of the website (cookies etc.) App4
Distribution of marketing material concerning App4 App4
Communication with you if you represent a partner restaurant, supplier or another third party or if you contact us as a private individual App4 with whom you have, or the business you represent, has concluded an agreement (or which you specifically contact).
Your use of the customer portal (Partner Center or BackOffice) App4 with whom you have, or the business you represent, has concluded an agreement (or which you specifically contact).

App4 is also a processor

When App4 provides services to our customers, we sometimes act as their processor. Please note that this privacy policy only applies to the situations in which App4 acts as controller as specified above.

Purposes of and legal basis for processing

We process personal data for several purposes in the situations specified above. In the table below, you can read more about the various purposes of our processing of your personal data in the different situations. You can also see which data we process in the different situations and what the legal basis for our processing is.

Processing activities Purpose(s) of the processing Legal basis for the processing
Your use of the website (cookies etc.) We may process personal data about you (e.g. IP address, website behaviour etc.) for the purpose of preparing statistics and/or targeting marketing material when we use cookies and similar technologies on the website. You can read more about this in our cookie policy. With respect to cookies for functionality and analysis purposes, the legal basis is article 6(1)(f) of the GDPR as we pursue our legitimate interest in preparing statistics on our users’ use of the website and to optimise user experience and correct errors on the website.

With respect to cookies for marketing purposes, the legal basis article 6(1)(a) of the GDPR as our processing is based on the consent you have given us, if relevant.
Distribution of marketing material concerning App4 We may use your name and contact details and any information about your preferences to distribute marketing emails. The legal basis for our processing is section 10 of the Danish Marketing Practices Act (markedsføringsloven) as we will only distribute electronic marketing material if you have given your prior consent to it.
Communication with you if you represent a partner restaurant, supplier or another third party or if you contact us as a private individual When you contact us (e.g. by email), your enquiry will often contain personal data, including your contact details, your affiliation with a certain business and other personal data that you may disclose to us. In certain situations, we may also receive similar personal data about you from third parties, such as your employer or your colleagues. We process such data e.g. to be able to process and answer your enquiries and provide general customer service etc.

If you purchase ancillary marketing services or the like over the phone, we may record our phone conversation for sales training purposes.

 The legal basis for our processing is article 6(1)(f) of the GDPR as we pursue our legitimate interest in being able to communicate with you or perform our agreement with the business that you represent.

If our agreement has been made directly with you as a private individual (and not with a company), the legal basis is article 6(1)(b) of the GDPR as the processing is necessary for performing our agreement with you.

If we record phone calls with you, the legal basis is the consent we have obtained from you in accordance with article 6(1)(a) of the GDPR.
Your use of the customer portal (Partner Center or Back Office by App4) When you log onto the customer portal, we process your login information and the information about you that may appear from your user profile on the customer portal. The purpose of the processing is to make the customer portal and its features available to you and to provide support in that connection. The legal basis for our processing is article 6(1)(f) of the GDPR as we pursue our legitimate interest in being able to perform our agreement with the business that you represent (i.e. the agreement on making the customer portal available as part of our services).

If our agreement has been made directly with you as a private individual (and not with a company), the legal basis is article 6(1)(b) of the GDPR as the processing is necessary for performing our agreement with you.

Recipients of your personal data

Disclosure to external third parties

We disclose personal data included in our accounting records to the relevant public authorities, including the tax and customs authorities, in connection with our statutory bookkeeping etc. We also disclose information about your use of the website to any third-party service providers that you have allowed to place cookies when you use the website. Finally, we may disclose your personal data to our relevant business partners, including external advisors, in connection with particular enquiries, agreements or cases.

Disclosure within App4

Any personal data included in particular enquiries, agreements or cases and any personal data used for standard sales and customer service activities (such as your contact details) are shared among App4 companies. This is done for the purpose of providing efficient and stable customer service, irrespective of the country you are in and of the App4 company with whom you have concluded an agreement. That also means that we may have received personal data about you from one of our group companies, e.g. for the purpose of processing such enquiries.

Use of processors

We make your personal data available to our processors who e.g. host, develop and support the App4 IT systems and/or send service notices for us.

Transfer of your personal data to third countries

When we make data available to our processors, we may transfer your personal data to the USA, Ukraine, Serbia and the Philippines. The basis for such transfer is the Commission Decision of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council as we have entered into such standard contractual clauses with the relevant recipients of the data.

Storage of your personal data

We are required to only store your personal data for the period necessary for us to fulfil the purposes for which they were collected. For that reason, we have established the time limits for erasure set out in the table below. As a general rule, we erase or anonymise your personal data according to the time limits stated below unless it is necessary that we continue to store them, e.g. for the purpose of particular cases or the like.

When it is stated below that your personal data will be erased, we may instead anonymise the data, and then the data can no longer be used to identify you. Anonymised data are not covered by the GDPR as they are no longer personal data.

Processing activities Storage and time limits for erasure
Your use of the website (cookies etc.) You can see the time limits for storage in respect of the individual cookies in our cookie policy.
Distribution of marketing material concerning App4 As a general rule, we store your data for marketing purposes for a period of 2 years after our last distribution of marketing material (unless you have withdrawn your consent before that).
Communication with you if you represent a partner restaurant, supplier or another third party or if you contact us as a private individual As a general rule, data relating to particular cases or agreements with you, or the business you represent, are stored for 5 years after the end of the financial year in which your last enquiry was closed or the agreement has ended.

The personal data are stored e.g. for the purpose of complying with our obligation to present financial statements etc.

As a general rule, we erase data not related to a particular case or agreement 12 months after the end of the financial year in which your last enquiry was closed.
Your use of the customer portal (Partner Center or Back Office by App4) As a general rule, data related to your use of the customer portal are erased immediately after the end of the customer relationship, but no later than by the end of the financial year in which the customer relationship ended.

 

Your rights etc.

You have special rights to help you control your personal data, and we wish to make it easy for you to exercise those rights:

Rights Descriptions
Right of access If you ask us, we will confirm whether we process your personal data and, if so, we will give you a copy of them.
Right to rectification If your personal data are inaccurate or incomplete, you have a right to ask us to correct or complete them.
Right to erasure and right to restriction of processing In certain circumstances, you may ask us to erase the data or to restrict our use of them.
Right to data portability You have the right to receive the personal data that we process about you in a structured, commonly used and machine-readable format and to use it elsewhere.
Right to object and withdrawal of consent In certain circumstances, you have the right to object to our otherwise lawful processing of your personal data, including processing for direct marketing purposes.
Right of complaint If you wish to complain about our processing of your personal data, you may file a complaint with the relevant supervisory authority (depending on the company being controller in the particular situation).

·       App4 Developments Ltd: You may file a complaint with the Information Commissioner’s Office (ICO) on https://ico.org.uk/
Right to erasure and right to restriction of processing In certain circumstances, you have the right to ask us to erase the data or to restrict our use of them by contacting us directly at [email protected].

Please contact the relevant controller if you wish to exercise your rights. The relevant contact details are stated at the bottom of this webpage.

Right to withdraw consent (unsubscribing from marketing)

If you are no longer interested in receiving news or offers from App4, you may withdraw your consent by unsubscribing from marketing in the individual emails you receive. You may also contact us directly using the contact details stated at the bottom of this webpage.

If you withdraw your consent, it will not affect the lawfulness of our processing before the withdrawal. As a result, your withdrawal will only be effective in respect of future processing.

Contact

If you have any questions about how we process personal data, please contact App4.

Controller Contact details
App4 Developments Ltd Registration number: 09243114

The Greenhouse, 106 - 108 Ashbourne Road, Derby, England, DE22 3AG

Email: [email protected]

 

For the purpose of protecting your data, we may, in certain circumstances, ask you to confirm your identity before we are able to process your request. Therefore, it will be practical if you contact us by email and include a reference to an order number or the like in your enquiry.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next start the App or log onto one of Our Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.